Complaints and compliments

The Practice follows the Complaints Procedure of NHS Greater Manchester Integrated Care

If you have a complaint against any member of staff / service of the Practice, please write to:

Practice Manager
Parks Surgery Limited
The Bridgewater Medical Centre
Henry St
LEIGH
WN7 2PE

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK

From 1st July 2023 the way members of the public make a complaint about Primary Care Services to the Commissioner has changed.

There are two ways you can make a complaint:

  • You can complain to the healthcare provider:  this is the organisation where you received the NHS service, for example GP surgery (details above)
  • You can complain to the commissioner of the service : NHS GM Integrated Care, Wigan

By Post to: Complaints, Wigan – NHS GM, Wigan Life Centre, College Avenue, Wigan, WN1 1NJ

By E-Mail to:  gmicb-wb.complaints@nhs.net

By Telephone: 01942 482711

Once the practice has received details of your complaint (either directly from yourself or via NHS GM Integrated Care Wigan) such will be acknowledged within three working days and we would aim to provide a full response within a period of six weeks following completion of investigation into your complaint. If it is not possible to respond within the above timescale you would of course be kept informed on the matter in writing.

If you have any comments about the surgery or the services provided, please advise us by posting suggestions in writing via the “Repeat Prescription Request Box” which is situated next to the main reception desk in the practice or you can complete an online feedback form here. This box is secure and is emptied regularly throughout the day, please remember to mark your envelope “Comments / Suggestions”. Thank you

Date published: 10th October, 2014
Date last updated: 9th August, 2023