Comments or Complaints

It is our aim to provide our patients with a quality service. We hope you will find us efficient and courteous as well as providing excellent medical care.

If you would like to comment on the services or make a complaint please put this in writing to Lauren Souther, Practice Manager.

 

Alternativley you can fill in one of our Friends and Family information cards in the reception area to give us feedback on our services.

Patient Participation Group

  • July 25, 2019: Beat the heat: staying safe in hot weather

    Although most of us welcome the summer sun, high temperatures can be harmful to your health. In one hot spell in August 2003 in England and Wales there were over 2,000 extra deaths than would normally be expected. The heat can affect anyone, but some people run a greater risk…

  • September 19, 2016: Patient Survey Action Plan 2016

    Lilford Park Surgery  Patient Survey Action Plan 2016 In March 2016 the members of the practice Patient Representative Group (PRG) met to discuss the plans for this year’s patient survey. We looked at the survey and felt that is was asking the correct areas that we wanted feedback for and…

  • September 19, 2016: Patient Survey 2016

    Lilford Park Surgery Patient Questionnaire Results Summary 2016   Below is a summary of the practice patient questionnaire that was completed by a random section of patients between January and March 2016.  Appointments   Poor Fair Good Very good excellent How easy is it to see the doctor of your…

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